Contact
Four ways in, depending on what you need. All of them reach a person.
Support
Setup problems, a feature behaving unexpectedly, or a question the docs did not answer. The support server is the fastest route and usually the one where someone has already hit the same thing.
Join the support serverSales
Guild plans, multi-server networks, invoicing and annual contracts. Tell us roughly how many servers and what you sell, and we will come back with a number rather than a discovery call.
Email support@poi-bot.comSecurity
If you have found a vulnerability, please report it privately before disclosing it. We will confirm receipt, keep you updated while we fix it, and credit you if you want the credit.
Report privatelyBilling
Invoices, refunds and plan changes for your poi-bot subscription. Note that sales made through your own Stripe account are yours to manage — refund those from the Orders page in your dashboard.
Open the dashboardBefore you write in
The troubleshooting section covers the four problems that account for most tickets: a role the bot cannot grant because of role hierarchy, a payment that succeeded but delivered nothing because the webhook secret is wrong, automod not firing on a moderator by design, and a change that has not propagated yet. Checking live bot status takes a second and rules out the rest.